Last updated: May 14, 2026
Welcome to the Birkensttock FAQ. Below are answers to the questions we hear most often. If you do not see your question here, please contact us directly.
Ordering and Shipping
Q: Do you really offer free shipping?
A: Yes. All orders to the contiguous United States and Canada ship for free. There is no minimum purchase, and there are no hidden fees.
Q: How long will it take to get my order?
A: After we process your order (1‑2 business days), delivery takes:
- United States (48 states): 3‑5 business days
- Canada: 5‑8 business days
These are estimates. Actual delivery may be slower due to carrier or customs delays.
Q: Can I track my package?
A: Yes. You will receive a tracking number by email as soon as your order leaves our warehouse. Use that link to see real‑time updates.
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, and PayPal only.
Q: Do Canadian customers have to pay duties or taxes?
A: Yes. Canadian customers are responsible for any import duties, taxes, or brokerage fees charged by Canada Customs. Birkensttock does not collect or pay these charges.
Returns and Refunds
Q: What is your return policy?
A: You have 30 days from delivery to request a return.
- If there is no defect: the item must be unused and in original packaging.
- If the item is defective or damaged upon arrival: contact us within 7 days – the “unused” condition does not apply.
Q: How do I start a return?
A: Email info@birkensttock.com with your order number and the reason for return. We will send you a prepaid return label and instructions.
Q: Who pays for return shipping?
A: Birkensttock pays. We provide a free prepaid return label for all eligible returns. This applies to Canadian customers as well – the label covers the cost of shipping back to our U.S. address.
Q: How fast will I get my refund?
A: We process refunds within 1‑2 business days after receiving your return. Your bank may take an additional 7‑10 business days to show the credit in your account.
Q: Can I exchange an item for a different size?
A: We do not offer direct exchanges. Please return the original item for a refund and place a new order.
Product Quality
Q: What does “Birkensttock Quality” mean?
A: We inspect every product for comfort, durability, and finish. If you find a defect, we will replace it or give you a full refund – no hassle.
Q: Where are your products made?
A: Our products come from trusted manufacturers around the world. Each product page lists the country of origin.
Customer Support
Q: How can I contact a real person?
A: Email info@birkensttock.com or call +1 (832) 323-3255. Live phone support is Monday‑Friday, 9am‑6pm Central Time.
Q: How quickly do you respond?
A: Emails are answered within one business day. Phone calls are answered live during business hours.
If you have any other question, please do not hesitate to contact us. We are here to help.